Veterinary Reception Duties & Providing Information on Vet Products & Services: Professional Manual (VetFacts by Dr David M Horan (Veterinary Surgeon) Book 10) [Print Replica] Kindle Edition

Authored by Dr David M. Horan a veterinarian and educator with over 30 years of veterinary, animal care & teaching experience all around the world.Each title in the VetFacts™ Series is a Professional Manuals as used in Training Organisations and day-to-day workplaces alike. These are essential texts for Veterinarians, VNs, Vet Technicians, Animal Attendants and anyone who works with animals as well as the average pet owner.Check out what is in this Professional Manual.CONTENTSPart 1: Veterinary Reception DutiesAdmission of Aggressive AnimalsRecognising EmergenciesRestrain and Transport Injured AnimalsPatient RecordsUpdating Records after TreatmentDispensing MedicinesLabelling Dispensed MedicationsStorage of poisons & Restricted SubstancesWriting PrescriptionsReceiving and Receipting PaymentsAdmission of AnimalsAdmission FormsCarry CagesIdentification of Hospitalised AnimalsClinic PoliciesCommunicating with ClientsDispatching Pre-packaged SpecimensOffice TechnologyTelecommunication EquipmentComputersCash RegisterPhotocopierClimate ControlAlarm SystemEFTPOS OutletPart 2: Provide Information on Vet Products & ServicesTechniques for Personal InteractionInitiating Communication Greeting & Building Rapport with ClientsPersonal PresentationDealing with Difficult CustomersInterpreting the Clint's Needs by Active ListeningBarriers to Active ListeningEstablishing the Enquiry DetailsResponding to the EnquirySourcing and Presenting the Required InformationPresenting Information to ClientsMarketing - Promoting Products & ServicesVisual Promotion - Displaying Products & MerchandisingVerbal PromotionWhen Verbally Promoting Products & ServicesAvailable Globally - Knowledge & Bench-Marked SkillsWe have International Veterinary Courses in:Animal First Aid & CPR Certificate ONLINEAnimal First Aid & CPR Advanced Certificate LIVEVeterinary Nursing Advanced CertificateVeterinary Technology DiplomaVeterinary Reception CertificateVeterinary Office Management Advanced CertificateMore Information: http://veterinarytrainingacademy.comWe also have Books on Veterinary Subjects:Veterinary Medical NursingVeterinary Surgical NursingVeterinary Anaesthetic NursingVeterinary Critical Care & Emergency NursingVeterinary Dental NursingVeterinary Radiographic NursingVeterinary Clinical Pathology NursingVeterinary Pharmacy, MedicationsAnimal ReproductionAnimal Structure & FunctionSpecific Animal Care AdviceVeterinary Education ProgramsVet. Reception Duties & Providing Information on Vet. Products & ServicesVeterinary Clinic Admission & Discharge NursingVeterinary Office ProceduresWe also have Books and International Courses in Animal CareMore Information: http://animalcareacademy.com Read more